APPLICATION OF THE PRINCIPLE OF INDIVIDUALIZATION IN THE QUALITY MANAGEMENT SYSTEM OF AN ORGANIZATION IN THE CONTEXT OF DIGITAL TRANSFORMATION

  • Kh.I. Fattakhov The Institute of Industrial Management, Economics and Trade, Saint Petersburg, Russia
  • A.V. Maltsev Leningrad Metal Plant, Saint Petersburg, Russia
  • K.E. Gavrilina Saint Petersburg Electrotechnical University, Saint Petersburg, Russia
DOI: https://doi.org/10.34680/BENEFICIUM.2025.1(54).150-160

Abstract

The article discusses the process of automation of the quality management system in organizations in the context of digital transformation. An algorithm has been developed for the implementation of a digital quality management system, the architecture of which is based on the implementation of the principle of individualization. The proposed system allows you to flexibly respond to changes in business processes and improve the efficiency and quality of management decision-making. The versatility of the approaches makes it possible to adapt the solution to the needs of both internal and external customers. Special attention is paid to the development of individualization of solutions in quality management systems and their impact on the efficiency of business processes. Within the framework of the study, the current problems of the organization of Power Machines JSC in the quality management system are analyzed, the signs of the principle of individualization are identified and formulated, which are critically important for creating a digital quality management system with maximum usefulness and effectiveness. The use of these features plays a key role in achieving the goals of digitalization of the quality management system, ensuring its adaptation to changing conditions and requirements, contributing to a deeper and more beneficial effect of its implementation. An important conclusion of the study was the determination that the most difficult part of creating a digital quality management system is not only its visualization, but also the precise definition of the features of the principle of individualization, which must be taken into account at all stages of the development and operation of the system. This is necessary to ensure flexibility and increase the system's resilience to changes in the external and internal environment. The proposed algorithm for creating a digital quality management system using the principle of individualization has been tested in practice. In addition, the distinctive features of this principle are identified, and approaches to scaling the proven approach to enterprises of the machine-building complex are proposed. The study also shows that a digital quality system based on the principle of individualization serves as the foundation for building an intelligent decision support system that includes advanced analytics, forecasting and artificial intelligence to make recommendations for action. The results obtained confirm the high efficiency of the proposed approach to quality management in the context of digital transformation.      

Keywords: principle of individualization, strategic management, quality management, digital transformation

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About the Authors 

Khamit I. Fattakhov – Cand. Sci. (Economics); Associate Professor, The Institute of Industrial Management, Economics and Trade, Saint Petersburg, Russia. E-mail: khamit.fattakhov@mail.ru. SPIN РИНЦ 3666-8990. ORCID 0000-0002-1311-6673. Researcher ID GRX-2347-2022. Scopus Author ID 57442575500

Alexey V. Maltsev – Quality Director, Leningrad Metal Plant, Saint Petersburg, Russia. E-mail: Avmaltsevhhh@gmail.com. ORCID 0009-0001-5177-0115

Kristina E. Gavrilina – Graduate Student, Saint Petersburg Electrotechnical University, Saint Petersburg, Russia. E-mail: i@kgavrilina.ru. ORCID 0009-0009-8758-8022

For citation: Fattakhov Kh.I., Maltsev A.V., Gavrilina K.E. Application of the Principle of Individualization in the Quality Management System of an Organization in the Context of Digital Transformation // BENEFICIUM. 2025. Vol. 1(54). Pp. 150-160. (In Russ.). DOI: 10.34680/BENEFICIUM.2025.1(54).150-160

Published
2025-03-25
Issue
No 1 (2025)
Section
INNOVATION MANAGEMENT