DIGITALIZATION OF THE ACTIVITIES OF MEDICAL ORGANIZATIONS AS A FACTOR IN IMPROVING THE QUALITY OF SERVICES PROVIDED

Abstract

The creation of a modern healthcare system in Russia that would meet the highest international standards implies a simultaneous improvement in both the quality and availability of medical care. In the context of a difficult economic and sanitary-epidemiological situation, as well as due to the large territorial extent of the country and negative changes in its demography, the implementation of this task requires new technological solutions aimed at further digitalization of all processes of medical care. The technological transformation of healthcare is a global trend. In modern conditions of dominance of information technologies, the target states of the industry are “digital medicine”, “digital health care”. Scientists and practitioners create new solutions to improve the availability and efficiency of medical services, and governments are implementing special programs to modernize national health systems. So, in Russia, within the framework of the national projects "Healthcare" and "Digital Economy", the list of the main directions of modernization of the socio-economic system includes such tasks as the creation of a single digital circuit and the introduction of innovative technologies in health care. The purpose of this article is to substantiate the need to introduce digitalization elements into the activities of medical institutions as a factor in improving the quality of services provided. The study was carried out on the example of JSC Clinical Medical and Sanitary Unit "Energetik" (JSC CMSU "Energetik"), Kemerovo. The article presents an analysis of the progress of projects in the field of digitalization on the example of this medical organization: "Digital medical examination", "Laboratory information system” (LIS), "Mobile application Energetik". It was determined that digital technologies are a tool that allowed JSC CMSU “Energetik” to effectively organize the provision of medical care, as well as to provide a contribution to solving problems of increasing the availability and quality of medical services, patient satisfaction. The authors of the article made a forecast regarding the implementation of projects of JSC CMSU "Energetik" aimed at further digitalization of this clinic.

Keywords

healthcare, laboratory information system, medical institution, national projects, digitalization, digital medical examination, digital technologies

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About the Authors

Tatyana A. Belchik – PhD in Economics, Docent; Associate Professor, Kemerovo State University, Kemerovo, Russia. E-mail: talbel@rambler.ru. SPIN РИНЦ 2035-9787. ORCID 0000-0001-5729-8475
Ekaterina V. Kolesnikova – Student in the Master’sprogramme; Kemerovo State University, Kemerovo, Russia. E-mail: katya.kolesnikova.9716@gmail.com
Ekaterina S. Khvorova – Student in the Master’sprogramme; Kemerovo State University, Kemerovo, Russia. E-mail: ek1512@bk.ru

For citation

Belchik T.A., Kolesnikova E.V., Khvorova E.S. Digitalization of the Activities of Medical Organizations as a Factor in Improving the Quality of Services Provided // BENEFICIUM. 2021. Vol. 2(39). Pp. 5-11. (In Russ.). DOI: 10.34680/BENEFICIUM.2021.2(39).5-11